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Frequently Asked Questions (FAQ)
What printing services do you offer?
We offer a wide range of printing services including business cards, flyers, brochures, banners, posters, stickers, and custom print projects. If you don’t see what you’re looking for, feel free to contact us for a custom quote.
How do I place an order?
You can place an order directly through our website or by contacting us via email or phone. Once your order details are confirmed, you’ll be asked to upload your design files and complete payment.
What file formats do you accept?
We accept PDF, AI, PSD, EPS, JPG, and PNG files. For best results, we recommend high-resolution PDF files with bleed and crop marks included.
Do you provide design services?
Yes! If you don’t have a design ready, our team can help create or adjust your artwork. Design fees may apply depending on the complexity of the project.
How long does printing take?
Production time depends on the type and quantity of your order. Most standard orders are completed within 2–5 business days. Urgent or rush orders may be available upon request.
Do you offer shipping?
Yes, we offer options. Shipping times and costs vary depending on your location and order size. You’ll receive tracking information once your order is shipped.
Can I see a proof before printing?
Yes, we provide digital proofs for approval before printing. Printing will only begin once you confirm that the proof is correct.
What if there is an issue with my order?
Customer satisfaction is important to us. If there is any issue with your order, please contact us within 48 hours of receiving it, and we’ll work with you to resolve the problem.
How can I contact Sana Printing?
You can reach us through our Contact Us page, by email, or by phone. Our team will be happy to assist you with any questions or custom requests.
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